In the top right corner, you'll see a little chat icon (direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon. 3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4.Aug 14, 2023 · Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. 2 Messages. Monday, November 28th, 2022 7:55 AM. Closed. Cables? Returning equipment. Hi! I am returning a rental modem/router and tv box as we just moved. I can’t tell which cables are ours and which cables are property of xFinity. Is it ok if I am missing a cable or two when I send my equipment in?Select a return option, follow the listed instructions, and press Confirm. If you’ve selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. Click Print Shipping Label to print the label for your package. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside.Nov 18, 2022 · returning unused equipment I have an Xi6-A along with the cables that came with it just sitting around my house. I was wondering if this is something I can return if I am not using or if I will need to return it if I no longer use xfinity for my internet provider. Option one: Online with prepaid shipping label. Initiate your return online and send your equipment back with a prepaid UPS shipping label. Sign in and visit the Equipment Return page. Note: You must have your Xfinity ID and password to process your return online. …Comcast has identified five key metropolitan areas to support through its latest grant program. Read about Comcast RISE grants and more. * Required Field Your Name: * Your E-Mail: ...Jul 6, 2021 · After a couple minutes I finally asked him how much for a box; it was $8.00. In Xfinity's return instructions it says "you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us." Perhaps you should mention that that means a UPS Store in an area that is served by Xfinity? It only cost me ... Xfinity Thank you for reaching out to us here on our Community Forum. Great question! Normally, when we need equipment to be returned, we only need the TV Boxes or in this case the Flex Box to be returned. We normally advise that remotes can be retained since they are handled often it is more of a sanitary concern as to why we don't ask for …Hello @user_72096c, thanks for reaching out for help with your equipment return. You can return equipment before an account is canceled. This can be done via UPS, or visiting a local Xfinity retail store.About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright ...Most of our Xfinity Stores are open and are able to assist you in getting your Xfinity equipment returned. We also offer options to return via UPS. The following link will give you details about how to return: https://comca.st/3vAYGb3. We can assist you with updating the account with your new modem info. Click the "Direct Message” icon (upper right corner of this page) Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your …Mar 23, 2022 · Visit us at an Xfinity Store or Comcast Service Center. Find an Xfinity Store or Comcast Service Center location near you and then make an appointment by visiting https://comca.st/3v4RV1u. Drop off your equipment at any Xfinity Store or Comcast Service Center. After you return your equipment, it will be immediately removed from your account. When you need help with your Comcast service, you want to get the best results from your customer assistance. The following tips will help you get the most out of your customer ser...Returning Your Equipment If you’re not able to keep your equipment when you move to your new address, you can start an equipment return online, or bring your equipment to a UPS Store or Xfinity Store. Back to Top. During Your Move Stay connected during your move with access to millions of Xfinity WiFi hotspots.Visit us at an Xfinity Store or Comcast Service Center. Find an Xfinity Store or Comcast Service Center location near you and then make an appointment by visiting https://comca.st/3v4RV1u. Drop off your equipment at any Xfinity Store or Comcast Service Center. After you return your equipment, it will be immediately removed from …When on the phone with the agent I specifically asked if any equipment needed to be returned. I had purchased my own router and modem. I was told I was all set, nothing needed to be returned. Today I got a bill for $120 for the non-returned flex box. By the way, this is the "free" flex box that was sent to me automatically-I did not request it.Feb 4, 2024 · XfinityDilary. Thanks for posting on our community forums for assistance with your equipment return, @user_g4q3qa. If you changed services recently, you would have to return any equipment associated with the service you changed or canceled. You can do this at the nearest service center or UPS store. For more information on this process, you can ... We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. By selecting Accept all, you consent to our use of Cookies.Returning Comcast rented equipment would remove a non-return fee if one has been charged (those are no fun, and a good reason to return rented equipment within 30 days!), but there is not a credit applied for returning equipment. Thank you for asking! I hope that clears things up, but please let us know if you have any other questions!Dover , DE 19901. Xfinity Store by Comcast. Closed, open tomorrow at 10:00 AM. View Store Details. Get Directions. Come visit your NJ Xfinity Store by Comcast at 1500 Route 47. Pick up & exchange your equipment, pay bills, or subscribe to XFINITY services!Most of our Xfinity Stores are open and are able to assist you in getting your Xfinity equipment returned. We also offer options to return via UPS. The following link will give you details about how to return: https://comca.st/3vAYGb3. We can assist you with updating the account with your new modem info.Jun 23, 2023 · Good morning. While I have no way to send a return label, we can assist with our equipment concerns. Just to make sure I am looking at the correct account, could you verify the complete service address of the account, including the house number, street name, and any unit or apartment number, city, state, and ZIP Code? Apr 26, 2022 ... Easy for them to say, just drive to a UPS store. I have so much to do after mom died- xfinity is on the bottom of my list. After numerous calls ...Oct 30, 2014 · Under the arrangement, Xfinity customers will be able to return equipment to Comcast by dropping it off at a UPS Store. It can be dropped off as-is, unpackaged, and will be shipped back to Comcast ... Under the arrangement, Xfinity customers will be able to return equipment to Comcast by dropping it off at a UPS Store. It can be dropped off as-is, unpackaged, and will be shipped back to Comcast ...When on the phone with the agent I specifically asked if any equipment needed to be returned. I had purchased my own router and modem. I was told I was all set, nothing needed to be returned. Today I got a bill for $120 for the non-returned flex box. By the way, this is the "free" flex box that was sent to me automatically-I did not request it.Once the equipment has been returned and checked into the warehouse, if you have any unreturned equipment fees, the charges would be removed from the account. The equipment would need to be the same equipment/serial number listed on the account for removal. We would recommend visiting a local Xfinity Store as the equipment can be …Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.If you have any equipment, other than coaxial cable, you can ship it back via UPS at no charge to you. The cable don’t need to be returned. The only thing they want back is the equipment they rent to you like the modem/router, cable box, Flex device, etc. Good luck on your move. edit but any equipment can be returned by using UPS which can be ... Oct 16, 2020 · What equipment do I return to Infinity when I cancel the zoomed Security, I will be returning it through UPS. The only equipment that might need to be retured would be the Touchscreen, if you currently lease it. If you're not sure, check the Xfinity Home section of your bill to see if you currently lease the device. Before you can install and re-activate your services at your new address, you'll need to gather and bring all Xfinity equipment, accessories, cables and power cords that connect your Xfinity TV, Xfinity Internet and Xfinity Voice services. If you need help identifying your Comcast equipment, view your equipment information in My Account.XfinityJun 23, 2023 · Good morning. While I have no way to send a return label, we can assist with our equipment concerns. Just to make sure I am looking at the correct account, could you verify the complete service address of the account, including the house number, street name, and any unit or apartment number, city, state, and ZIP Code? Hi there and welcome to Comcast @user_541802. Thank you so much for allowing us to be your Internet provider. I am sorry to hear that you received a FLEX box after mentioning that you didn't want one. You have reached the right place, and I am happy to address this concerns for you.XfinityStep 1: Call the Customer Service Number. Request a customer service representative by dialing 1-800-XFINITY. Describe your desire to return the cable box and modem that you rented. For whatever …Jan 28, 2023 · There are some differences between what they want back and what you can do with it that you may not be aware of. Step-by-step Guide on How to Return Xfinity Equipment. Step 1: Call the Customer Service Number. Step 2: Pack Everything Carefully. Step 3: Ship Back from a Nearby UPS Store. Step 4: File An Online Claim. Step 5: Wait for Your Refund. Get Directions. 9171 D Roosevelt Blvd. Philadelphia , PA 19114. Xfinity Store by Comcast. Open today at 10:00 AM. View Store Details. Get Directions. Come visit your PA Xfinity Store by Comcast at 782 Bethlehem Pike. Pick up & exchange your equipment, pay bills, or subscribe to XFINITY services!Nov 21, 2017 · OPTION ONE: ONLINE WITH PREPAID SHIPPING LABEL. Initiate your return online and send your equipment back with a prepaid UPS shipping label. Sign in and visit the Equipment Return page. Note: You must have your Xfinity ID and password to process your return online. Aug 14, 2023 · Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Jun 4, 2023 ... Xfinity's policy in upgrading equipment ... Otherwise, what is stopping you from returning the equipment saying that you are going to use your own ...Get Directions. 9171 D Roosevelt Blvd. Philadelphia , PA 19114. Xfinity Store by Comcast. Open today at 10:00 AM. View Store Details. Get Directions. Come visit your PA Xfinity Store by Comcast at 782 Bethlehem Pike. Pick up & exchange your equipment, pay bills, or subscribe to XFINITY services!Sep 30, 2023 ... XfinityKrista ... Hello @user_2f78d6, thank you for taking the time to reach out on social media. Xfinity equipment can be returned to any UPS ...Under the arrangement, Xfinity customers will be able to return equipment to Comcast by dropping it off at a UPS Store. It can be dropped off as-is, unpackaged, and will be shipped back to Comcast ...Comcast Corp (NASDAQ:CMCSA) CEO Brian Roberts is known for lining up a huge deal every five years. The company's last si... Indices Commodities Currencies ...Yes, I suspect you will experience the same humming noise. The technician who made my service call said it was the internal hard drive AND the fan causing the noise. Anyway, he swapped it out with a brand new device (the PX013ANM was a refurbished unit), an XG1v4-A, which is so quiet I can hardly hear anything.Xfinity The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store , or text "APP" to 266278 . Have a quick question?Return all Xfinity equipment (modem, router, cable box) within 10 days of cancellation to avoid any fees or charges. If you don’t return the equipment, Xfinity may charge you a non-return fee of up to $500. However, if you own the equipment, you can keep it or choose to return it for recycling or disposal.Xfinity I look forward to working with you soon! • Click "Sign In" if necessary. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to …The first thing you should do is initiate the process by notifying the company of your desire to return the equipment by following these steps: Login to your Xfinity account and go to the Equipment Return page. In the list of devices shown, check the ones that you wish to return. Choose a reason for the return, and choose a method of return.Apr 26, 2022 · Click "Sign In" if necessary. • Click the "Direct messaging" icon near the top right of the page. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Anyone can return equipment for you and you can always remove equipment whenever you want. CCChristinaS. • 3 yr. ago. Hi, u/MasterAndOverlord. You definitely do have the option to rent our equipment short term then use your own modem. The only thing I'd make sure is, when you do move the modem to your new account that it's removed by us off ...XfinityBenjaminM. @user_abe915 Hello! The great thing is that you don't need a label or a box, you can return any rented equipment you have to the nearest Xfinity Store in your area or UPS Store. We just ask that you bring the power cable and the device, we don't need HDMI cables or remote controls to be returned.Sep 18, 2023 · We recently moved outside of the Xfinity service area, and would desperately like to return our equipment. Here's the bullet points of our adventure: 1) Original phone rep mistyped email for emailed return labels. 2) Upon calling 3 times after not receiving the email, we were told the email would be sent to the comcast email on the account. Oct 30, 2014 · Equipment Returns in 3 Easy Steps with The UPS Store. By J T. Ramsay | Oct 30, 2014. If you didn’t see the news today, we’re working with The UPS Store to make it easier than ever for our customers to return their equipment. Seriously it couldn’t be simpler…and it’s free. (Photo: AP Images) With the increasing prevalence of cybercrime, it is essential to take steps to protect your online accounts. Comcast email is one of the more popular email services, and it is impo...Good morning, @user_40d535.I appreciate you reaching out to us via Forum to confirm if you're able to return the equipment at one of your locations. Yes, you may take in the equipment to any Xfinity store or UPS service center.Before you can install and re-activate your services at your new address, you'll need to gather and bring all Xfinity equipment, accessories, cables and power cords that connect your Xfinity TV, Xfinity Internet and Xfinity Voice services. If you need help identifying your Comcast equipment, view your equipment information in My Account.1 day ago · Return equipment. U. user_960ba4. Visitor. 11Messages. Tuesday, February 20th, 2024 7:07 PM. Return equipment. Why do I keep getting texts to return Xfinity equipment when I NEVER had Xfinity equipment!!?? I used my own cable modem/router. Comcast really needs to be regulated more by an agency that isn't corrupt to the core. Reply reply Murcielago311 • The 'scam' is that they get customers to rent those modems. ... We moved out of Comcast's area, returned their equipment in the midst of some kind of chaotic office renovation, and went about one of the million other things that ...Hello @Blueyedragon, thank you for reaching out to our Xfinity Community for assistance via Forums.It is unfortunate to hear of your recent customer experience with returning our equipment and I completely understand your frustration. This is not acceptable, especially since you are assisting us in ensuring we receive our equipment.Visit us at an Xfinity Store or Comcast Service Center. Find an Xfinity Store or Comcast Service Center location near you and then make an appointment by visiting https://comca.st/3v4RV1u. Drop off your equipment at any Xfinity Store or Comcast Service Center. After you return your equipment, it will be immediately removed from …Jan 11, 2024 · Hi BwT55 and Anu181. I read your messages about returning the Xfinity storm ready (and the battery backup) because I'm going to return the same equipment. I see Xfinity Janelle (I believe she is Xfinity official representative) has listed a link "Storm ready wifi return" in there you can fill out the form. I just did and now waiting what is next. . XfinityTony. @user_960ba4 Thank you for your post! Did yoCustomers can return their equipment by scheduling a UPS at-home Mar 7, 2022 · Here's the detailed steps to direct message us: Click "Sign In" if necessary. Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Article | Comcast Business Support See full list on xfinity.com Returning old equipment Hello @user_xyxnma thank you for taking the time to make this post! If you are in need of knowing how to return your equipment, you can review our How To Return Your Xfinity Equipment article for some really helpful information on the different ways you can return your equipment to us! Please let me … Thank you for joining us here on r/Comcast_Xfinity, your o...
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